Legal

Trade Account Policy.

This policy governs the relationship between Swagg and the trade account holder, including eligibility, approval, pricing confidentiality, security and account status.

This policy covers accounts and access. For pricing, artwork, payment, freight and returns, see the Trade Terms.

1. Eligibility

Trade accounts are intended for genuine business customers. Examples include:

Promotional product distributors
Marketing agencies
Print companies
Apparel decorators
Corporate buyers
Other approved businesses

Swagg reserves the right to request additional information before approving an account.

2. Account Approval

Submitting an application does not guarantee approval. Applications are reviewed individually. Swagg may request:

Business registration
Website
Social media
ABN / NZBN / EIN
Industry references

3. Trade Pricing

Trade pricing is confidential. Pricing must not be:

published publicly
shared with competitors
scraped
redistributed

4. Account Security

Customers are responsible for:

protecting passwords
updating contact details
preventing unauthorised access

5. Multiple Users

One company may invite additional team members. The account owner is responsible for all activity carried out under the account.

6. Resale Expectations

Trade accounts are intended for businesses purchasing products for resale or for business use.

Swagg reserves the right to review accounts where purchasing behaviour appears inconsistent with intended use.

7. API Access

Where API access is available, it is granted at Swagg's discretion and is subject to:

published rate limits
authentication requirements
no scraping of catalogue or pricing data
no abuse or resale of API access

8. Acceptable Use

Account holders must not:

scrape pricing
overload servers
impersonate others
upload malware or malicious content

9. Fraud Prevention

Swagg may:

verify businesses
hold suspicious orders
cancel fraudulent transactions
suspend accounts

10. Suspension

Accounts may be suspended for:

misuse
abusive behaviour
payment issues
fraudulent activity
breach of terms

11. Termination

Either party may terminate the trade relationship. Historical orders remain accessible to the account holder.

12. Changes

Swagg may update this policy from time to time. Continued use of a trade account constitutes acceptance of the current policy.